IT Service Management — Stakeholder Value & Delivery
Design and deliver IT services that build lasting stakeholder relationships and drive business value.
3 DaysIntermediateClassroomMax 18 delegates
What You Will Learn
Design compelling IT service offerings and value propositions
Map and optimise customer journeys for IT services
Define, agree and manage service level agreements
Manage supplier relationships and contracts
Build effective feedback and continual improvement loops
Report on and improve service desk performance
Course Overview
This three-day specialist programme focuses on designing IT service offerings and customer journeys that maximise stakeholder value. Topics include customer and user engagement, demand management, service level agreements, supplier management, service desk effectiveness, feedback mechanisms and metrics-driven service improvement. Suitable for service managers and those in customer-facing IT roles.
Prerequisites
IT Service Management Foundation or equivalent operational IT experience.
Certification Awarded
Tech Analytica ITSM Stakeholder Value Certificate
Includes SHA-256 verified digital certificate with QR code
