Understand the principles and practices of effective IT service management in the modern digital enterprise.
3 DaysFoundationBlendedMax 20 delegates
What You Will Learn
Understand the IT service management philosophy and value system
Identify key IT service management practices and their purposes
Apply service design principles to new and changed services
Manage service transition, operation and continual improvement
Understand IT service relationships and value co-creation
Prepare for formal IT service management foundation examination
Course Overview
This three-day foundation programme introduces best-practice IT service management concepts. Delegates explore the service value system, key service management practices, the service lifecycle, and how IT services are designed, transitioned, delivered and improved to meet business needs. The course provides essential knowledge for IT professionals involved in the delivery or support of technology services.
Prerequisites
General IT or business experience beneficial.
Certification Awarded
Tech Analytica IT Service Management Foundation Certificate
Includes SHA-256 verified digital certificate with QR code
