Build a clear understanding of quality management principles and how to apply them in any organisation.
2 DaysFoundationOnlineMax 25 delegates
What You Will Learn
Understand the seven principles of quality management
Apply process-based thinking to improve organisational performance
Identify customer requirements and measure satisfaction
Use basic quality tools for problem identification and analysis
Support the implementation of quality improvement initiatives
Understand the link between quality and business performance
Course Overview
This two-day foundation course introduces the principles, terminology and tools of quality management. Delegates explore the history of quality management, process thinking, customer focus, leadership commitment, evidence-based decision-making, relationship management and continual improvement. The course is suitable for anyone new to quality management or preparing to work with management systems.
Prerequisites
No prior quality management experience required.
Certification Awarded
Tech Analytica Quality Management Foundation Certificate
Includes SHA-256 verified digital certificate with QR code
